Our annual Frictionless Payments research is a valuable barometer of the state of the UK payments landscape, helping us to track ongoing and emerging challenges and opportunities for Open Banking as the technology becomes more and more embedded into everyday business.
Our 2025 survey showed that amidst high levels of payment friction, awareness and understanding of Open Banking still had a way to go, and businesses were not fully appraised of how it could ease those frustrations.
Read our 2026 report to see how things have changed.
Key takeaways:
- 47% of businesses say that Open Banking is now part of their payment mix, and of those who have not yet made the leap, 94% report that it is likely that they will trial it in the next 12 months.
- 99% of organisations say access to customer-consented transaction data would add value to their business.
- 18% of businesses say accurate customer financial data would improve data completeness and reliability, reducing errors and rework.
Click the button below to download and read the full 2026 report*, and see how your business could benefit from Payit.
Frictionless Payments report 2026. (PDF)
To be eligible for Payit™, your business must be based and trading in the UK with a turnover of £2M or more. You must be 18 or over. Fees apply and T&Cs apply.
*Research conducted by Censuswide sampling 1,401 respondents across two waves.
Wave 1: 801 UK Respondents aged 25+ (Treasurers, Heads of Payments, Heads of Strategy and Chief Investment Officer etc.).
Wave 2: 600 UK-based senior financial decision-makers (Treasurers, Heads of Payments, Heads of Strategy and Chief Investment Officers). 150 per sector - professional services, financial services, education & transport. Surveyed in July 2026.