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Customer story: Williams Trade Supplies Ltd

Payit™ provides Williams with a quick and simple way to collect payments.

Payit Williams Customer story
Payit Williams Trade Services customer stories

A new solution to spiralling card fees

Williams is the UK’s largest independent plumbing and heating merchant with 51 branches in the South of England, Midlands and Manchester. Williams were experiencing a significant increase in card processing costs and were therefore looking for a new cost-efficient payment solution.

A slick, integrated answer

With Payit, Williams found a cost-efficient solution for collecting and sending payments. Payit Collecting Payments was integrated directly into Williams’ payment platform, offering Williams’ customers a new fast and easy way to pay, online, remotely and in store.

Choice and flexibility

Choice and flexibility

Payit now offers Williams' customers a new way to pay online, remotely and in-store via a third-party secure link.

Quicker and cheaper

Quicker and cheaper

Williams can now allocate the Payit payment reference to customer accounts, accelerating customer response time and cutting admin costs.

Easy and secure

Easy and secure

Williams can now use Sending Payments to refund customers quickly and securely without requiring their account details.

Eligibility criteria and fees apply. You will need to sign up to Payit terms and conditions and hold an account with us. Fees are based on the volume and average value of e-commerce transactions. Speak to a NatWest Relationship Manager (where relevant) for further information, or request a call back.


Williams is one of the first Payit customers to use both Collecting and Sending Payments solutions, and has benefited from a better customer experience and reduced costs.

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